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At Ouro Travel and Tours, we strive to ensure a seamless booking experience for our valued clients. Please read the following terms carefully:
We understand that circumstances can change, and it may become necessary to cancel a booked trip. To effectively manage operational costs associated with personnel and resources allocated to each trip, we have implemented the following cancellation policy. Please carefully review the terms outlined below:
Clients are responsible for ensuring they have valid passports, visas, and necessary travel documents. Ouro Travel and Tours is not liable for denied entry or travel disruptions due to incomplete documentation. Clients must submit a passport-sized photograph, and a copy of their passport, and complete the necessary forms. The company will not be held responsible for any issues arising from the client’s failure to submit the required documentation within the specified timeframe.
Clients must obtain comprehensive travel insurance before departure to ensure coverage for medical expenses, evacuation, and search and rescue operations. Considering the inherent risks of trekking and expeditions, especially in high-altitude areas, we strongly recommend policies that include helicopter evacuations, trip cancellations, and personal accident protection.
To facilitate emergency response, the company will collect clients' insurance details and coordinate with relevant rescue services, managing necessary documentation. However, the company is not liable for any losses or expenses not covered by the client’s insurance policy. Clients are responsible for all costs not reimbursed by their insurer.
Please be aware that air evacuation options may be limited or unavailable in certain areas. Clients should prepare for this possibility. While the company will offer support within the bounds of local regulations, ultimate responsibility for personal safety and well-being rests with the individual.
Clients will not be entitled to any compensation if they are unable to commence or complete the trek or expedition due to personal reasons, including but not limited to injury or illness. Additionally, in the event of a government-mandated permit revocation due to unforeseen circumstances such as natural disasters, the company will not be liable for any refunds or compensation.
Clients must agree to adhere to all local laws, regulations, and customs during their trip. The company bears no responsibility for clients engaging in any illegal activities. In the event of a client's unlawful conduct, the company reserves the right to contact local authorities. Any legal consequences arising from a client's actions are solely the client’s responsibility. The company is under no obligation to provide legal assistance or financial compensation in such circumstances.
The team leader or guide holds ultimate authority during the trek. These individuals are highly experienced, and their decisions prioritize the safety and well-being of all participants. Clients agree to follow their instructions without exception. In the event of disputes or conflicts among clients, the company’s staff will mediate. If necessary, local authorities may be involved to resolve the matter.
Ouro Travel and Tours, offers carefully designed standard packages based on extensive industry experience. We understand, however, that individual preferences may vary. Upon request, we can modify itineraries to accommodate specific client needs, provided that additional time and costs are agreed upon at the time of booking.
Circumstances beyond our control, such as adverse weather conditions or unforeseen events, may necessitate changes to the itinerary or pricing. In such cases, adjustments will be made in mutual agreement with the client.
Client-induced factors such as damage to company equipment, itinerary delays, requests for additional services beyond the original agreement, etc., are likely to increase the previously decided price.
Clients who choose to prematurely end their trip due to personal emergencies or unforeseen circumstances will incur additional charges. These fees account for the logistical complexities involved in adjusting arrangements, including the return of porters and management of other operational requirements from the base camp. This process typically requires one to two days.
In any flight cancellations, financial compensation will not be provided unless the cancellation is directly caused by the company’s actions. However, it is within the duty of the company to assist our clients by arranging hotel accommodations, subject to applicable charge.
In the event of an overnight stay necessitated by client circumstances, flight cancellations (domestic or international), or any other issues, clients will be responsible for associated accommodation and meal expenses. However, if the overnight stay is caused due to the company’s reason, the company will cover the costs of accommodations.
Traveling to unique destinations often means encountering conditions that differ greatly from modern conveniences. In some cases, even with the willingness to pay, certain expectations may not be fully met. As your travel partner, we strive to deliver the highest level of service; however, unforeseen circumstances may occasionally prevent us from meeting specific requests.
We greatly value our clients' understanding and flexibility in adapting to such situations. Most importantly, we encourage all clients to thoroughly understand the potential challenges and limitations associated with their chosen itinerary before confirming their booking.
We have carefully selected the best available hotels, teahouses, lodges, and experienced cooks for basecamp and in higher camps. However, the taste may differ from your usual preferences. We prioritize providing the best possible food options, but clients are expected to follow the guide's recommendations when selecting menu items.
Clients must inform company of any desired extra activities, such as skiing, drone flight, paragliding, or waving large flags, prior to the commencement of the trip. These activities may incur additional fees imposed by the Government of Nepal. Undertaking such activities without prior notification constitutes a violation of regulations and may result in legal consequences and additional costs, for which the client is solely responsible. If informed beforehand, Seven Summit Treks will assist in obtaining necessary permits and complying with relevant procedures. However, it is important to note that permits for certain activities may not be obtainable. In such cases, the company cannot guarantee permit.
Clients wishing to modify their itinerary must notify Ouro Travel and Tours via email at least two weeks prior to the departure date. Please refer to clauses (2) and (8) of these terms for our cancellation and modification policies, respectively. If changes necessitate the cancellation of non-refundable items such as government permits, travel tickets, or insurance, the client will be responsible for associated costs. Additionally, clients will be liable for any cancellation fees incurred for airfares purchased on their behalf.